What Are Loyalty Points and How to Redeem Rewards?

What Are Loyalty Points?

Loyalty points are reward points offered through a platform's loyalty rewards program. You can accumulate points by completing missions, participating in campaigns, playing games, or completing point-based activities in the Rewards Hub. These points can be redeemed for various rewards in the Rewards Shop, including vouchers, gift cards, game passes, charitable donations, and much more.

How to Earn Points

Explore the Rewards Hub and keep an eye on campaign announcements to seize opportunities to earn points, such as:

• Completing missions
• Playing games
• Participating in activities

Please note that some point-earning activities may not be available in your region. The loyalty points program is not available for (i) users in countries/regions with restrictions, (ii) fraudulent users or accounts, or (iii) users who violate the platform's Terms of Service. If you are already a user and wish to earn points, check the terms and conditions of the activities you participate in to verify your eligibility.

How to Use Points

On the Mobile App

1. Log in to your account and navigate to [Profile] - [Rewards Hub] - [Rewards Shop].

2. You can view all available rewards here. Tap [Redeem] to use your points to redeem your desired reward.

3. You can view the details of each reward. Tap [Redeem Reward] to proceed.

4. Points will be deducted from your points balance.

5. You can find all redeemed rewards in [My Vouchers].

On the Website

1. Log in to your account and navigate to [Profile] - [Rewards Hub] - [Rewards Shop].

2. You can view all available rewards here. Click on [Redeem] to use your points to redeem your desired reward.

3. Points will be deducted from your points balance.

4. You can find all redeemed rewards on the [My Vouchers] page.

Please note that once a reward is successfully redeemed, the corresponding points will be deducted and cannot be exchanged for another reward. Read the reward details carefully before redeeming.

How to Check Points Balance and Transaction History

On the Mobile App

1. Log in to your account and navigate to [Profile] - [Rewards Hub].

2. Tap [Rewards Shop] - [Points History]. You will find information about earned and spent points. You can also view expired points.

On the Website

1. Log in to your account and navigate to [Profile] - [Rewards Hub].

2. You can view your points balance here.

3. To view your points transaction history, navigate to [Rewards Shop] - [Points History].

4. You will find information about earned and spent points. You can also view expired points.

Important Information About Points

The number of points you can earn varies depending on the activities. For details, consult the announcement or landing page of each activity. Please note that points cannot be purchased; they must be earned through activities.

Points have no monetary value and cannot be exchanged for cash. Additionally, loyalty points cannot be shared between different user accounts.

If you do not use your points, they will expire on the last day of the same month one year after earning, based on a first-in, first-out system. For example, if you accumulate points on a specific date, and do not use them to redeem rewards, they will expire one year after the earning date. All loyalty points must be used before the expiration date and cannot be extended. Points that have exceeded their validity period will be forfeited. Use your points to redeem rewards before they expire.

FAQ

What are loyalty points and what are their uses?

Loyalty points are virtual currency earned through user participation and transactions. They can be redeemed for rewards, discounts, exclusive benefits, or converted into platform tokens, incentivizing continued engagement and increasing user retention and trading activity value.

How do you earn loyalty points? How are points calculated when shopping?

Earn loyalty points by making purchases. Points are calculated based on transaction amount, typically at a fixed ratio set by the platform. For example, you might earn 1 point per dollar spent. Check the specific loyalty program terms for exact conversion rates and earning rules.

How to redeem loyalty points for rewards? What are the redemption options?

Loyalty points can be redeemed through multiple options: discounts on future purchases, free products, exclusive merchandise, or crypto token rewards. Members accumulate points through trading activities and can exchange them in the rewards marketplace at any time. Different point values unlock varying reward tiers.

Do loyalty points have an expiration date? What happens after expiration?

Loyalty points are valid for one year from the date of issuance. Unused points will expire after this period and cannot be redeemed. We recommend redeeming your points promptly to enjoy the rewards before expiration.

Can loyalty points from different merchants be converted to each other?

Loyalty points from different merchants typically cannot be directly converted. However, some loyalty alliances allow members to accumulate and redeem points across partner merchants within the same alliance network.

How to maximize the value of loyalty points? What are redemption tips?

Set reasonable redemption ratios to make points valuable. Choose multi-tier redemption options for flexibility—redeem points for small rewards or accumulate for premium items. Time redemptions strategically when special offers are available to maximize value.

What types of rewards are included in loyalty points redemption?

Loyalty points can be redeemed for various rewards including token discounts, exclusive NFTs, premium membership access, trading fee rebates, early access to new projects, and special event invitations.

Which is more cost-effective: loyalty points or cash discounts?

Loyalty points offer additional non-cash rewards, while cash discounts directly reduce costs. Choose based on your needs: prioritize cash discounts for immediate savings, or loyalty points for long-term benefits and exclusive perks.