1.15｜Hong Kong West Kowloon High-Speed Rail Station Online Account Opening HSBC Test Successfully

Policies can change at any time, so do it as soon as possible. Today, I will explain the latest 2026 account opening practical experience all at once to avoid detours.

I. Essential Checklist Before Departure (Very Important)

1️⃣ Documents
Original ID card
Hong Kong and Macau Travel Permit (validity ≥ 6 months)

2️⃣ Phone Preparation
Download in advance: HSBC Hong Kong App
Enable NFC (for scanning documents later)
Activate international roaming (must be able to receive Hong Kong messages)

⚠️ Be sure to keep the exit ticket! (The small slip given by the system at customs, will be used later)

II. Practical Environment at West Kowloon High-Speed Rail Station

West Kowloon Station really has everything, no need to exit.

After getting off, take the vertical elevator to the GM level.

Walk towards Exit F.

There is a row of seats with tables, you can operate directly there.

Just connect to West Kowloon High-Speed Rail WiFi.

⚠️ Note:
West Kowloon WiFi has time and usage limits,
It is recommended to first confirm "entry and exit records have been refreshed" using mobile data, then connect to WiFi to operate, to avoid wasting usage.

III. 🏦 HSBC Online Account Opening Process (Truthful Record)
1️⃣ Download HSBC HK official App
2️⃣ Select "I have no accounts"
3️⃣ Choose "Located in Hong Kong, no Hong Kong ID card"
4️⃣ Account type generally select HSBC One
5️⃣ Purpose of account opening: Savings / Investment (choose as applicable)
6️⃣ Enter email → SMS verification
7️⃣ Allow location access
8️⃣ Take photos of Hong Kong and Macau Travel Permit + facial recognition
⚠️ Phone must support NFC
It is recommended to prepare a PDF of entry and exit records in advance
9️⃣ Fill in address: Mainland China address, in Pinyin or English (bank card will be sent to this address)
🔟 Fill in occupation, company address, etc.

Tax residents select China, tax number = ID card number

Read and agree to related documents

Then—
Congratulations, you will most likely fail.

IV. Plan B: Offline Backup (Key)

Don’t panic, proceed directly to the next step 👇

Walk from Exit F to Elements

There is a HSBC branch on the first floor of Elements

Go directly in, try to communicate in Cantonese

Explain that online account opening failed, and request an appointment for offline processing

Materials needed:

ID card

Hong Kong and Macau Travel Permit

Exit ticket

Alipay balance (will be asked to show on site)

Final result 👇
✅️ Successfully card issued
✅️ Deposit HKD 10,000 on site

One sentence summary:
Online opening may not succeed on the first try, but the process of West Kowloon + Elements has a very high success rate. Take advantage of the policies before they change again, and do it as soon as possible.