# How to Win a Debate Against Luo Yonghao

Luo Yonghao previously criticized Pizza Hut, saying the pizza was covered with rotten vegetables. How did Pizza Hut respond? With polite smiles, positive learning attitude, and timely improvements. Then they sent him two discount coupons. Luo Yonghao got so angry saying, "How poor do you think I am? Coming here to cheat me out of a pizza?" Including that video he shot at Starbucks—Starbucks completely ignored him, leaving him powerless with nowhere to vent.

This is how you deal with Luo Yonghao. If Pizza Hut or Starbucks had disputed with him, talked back, or been stubborn, Luo Yonghao would have given them the same treatment he gave Siemens refrigerator. That's the best strategy.

When customers lodge complaints or grumble, public relations training courses teach this: polite smiles, sincere attitude, send them off, and settle the matter. Whether you're wrong or right doesn't matter—when you're running a business, don't argue or talk back to customers. If people see it, it looks bad.

Looking at this Xibei incident, you can tell Jia's management style. He's been used to doing things his way, probably employed some dirty tactics, and couldn't swallow this bitter pill. He completely doesn't understand the service industry—and even more so doesn't understand the internet. I suspect he didn't even know who Luo Yonghao was before this, hadn't heard his jokes or known about his reputation. Jia probably doesn't use computers or phones in his daily life, doesn't go online—the type who stopped learning and thinking long ago, severely out of touch with the times.

In recent decades, our living environment has changed so much. Some people are still alive, but they're essentially ancient people already. As for the Xibei brand, I will never eat there again in my lifetime. They're blacklisted in my book. Of course, Jia probably doesn't care. He won't send someone to beat me up, right? Please don't—I can delete the post.