Gate News message, April 23 — OpenAI announced the rollout of workspace agents in ChatGPT on April 22, introducing shared AI agents designed to automate complex tasks and extended workflows across tools and teams within an organization. The agents are powered by Codex and operate in a cloud-based environment with access to files, code execution, connected applications, and memory functions.
Workspace agents can perform multi-step processes while operating under permissions, governance rules, and access controls defined by the organization. They support collaboration by being shared across ChatGPT or integrated platforms such as Slack, and can schedule recurring tasks and operate without direct user supervision. Example use cases include sales agents that aggregate call notes and account data to evaluate leads and draft follow-up communications, product feedback aggregation, automated weekly reporting with data visualization, lead qualification and outreach automation integrated with CRM systems, and vendor risk analysis covering financial and compliance signals.
The feature is currently available in research preview for ChatGPT Business, Enterprise, Edu, and Teachers plan users. It will remain free until early May 2026, after which OpenAI plans to introduce a credit-based pricing structure. The company indicated further developments are planned, including expanded automation triggers, improved analytics dashboards, and deeper integration across business applications.
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