A new dawn of standardisation? 2025 insights on the European payments evolution

Despite being 25 years into the 21st Century, many organisations are still reliant on older systems, processes, and dated dependencies. For much of the last quarter-century, this was a fact that could be forgiven and hidden from sight, slowly accumulating further legacy obstacles until we reached our current era of essential modernisation.

Now, banks and financial institutions, having met the challenge of neobanks and digital-first entrants to the industry, are
understanding the sheer scope and inconvenient urgency that comes with catching up. Customer experiences are now more demanding, less inherently loyal, and exceptionally fast.

**Speaking to experts in the FinextraTV studio at EBAday 2025, we have compiled this report looking into the key advancements, challenges, and opportunities on the journey to bringing the customer experience in line with the 21st Century. **

**We explore: **

*   _ISO 20022 and the move toward a common standard; _
*   _Interoperability and the fragmentation debate; _
*   _Alternate solutions for a modern world; and _
*   _The role of partnerships. _

Take part in shaping the European payments conversation and join us for EBAday 2026 in Copenhagen**.**