Dear Gate team,

I would like to file a formal complaint regarding the situation of the Piggycell token $PIGGY PIGGY(.

I purchased the token on January 8, 2026, trusting Gate as a platform, as there were no official announcements, risk notices, imminent suspensions, or communications indicating problems with the project or with token trading within Gate.
At the time of purchase, everything was functioning normally )active market, open orders, and no alerts(.

Subsequently, trading, transferring, and withdrawing the token were completely suspended, leaving my funds blocked without any prior notice from the platform.

It is important to highlight that:
• No official communication was published by Gate before the suspension;
• The only available information came from the project team on X )Twitter(, not from Gate;
• As a user, I am not obliged to monitor external social networks of projects to know if an asset listed by Gate is about to be suspended;
• I trusted Gate precisely because I believed that relevant events and risks would be officially communicated by the exchange.

If there had been a clear warning or official announcement in advance, I would not have made this purchase. Therefore, I consider that there was a lack of transparency and communication, which resulted in direct harm to me.

In light of this, I request objective clarifications on:
1. How does Gate intend to treat users who purchased PIGGY after the snapshot but before any official announcement from the platform;
2. If there is any alternative for withdrawal release, trading, or compensation in these cases;
3. What measures Gate will adopt to prevent similar situations from occurring again, protecting its users.

I await a clear and fair response, considering that I acted in good faith, relying solely on the information provided by Gate.