WestJet Abandons Controversial Narrow-Seat Plan: A Win For Crew Engagement And Passenger Experience
WestJet's decision to shelve its 28-inch-pitch seating configuration marks a significant turning point in how airlines approach operational changes. The move came after mounting pressure from both CUPE 8125—the union representing over 4,700 cabin crew members at WestJet and Encore—and passengers who experienced friction with the tighter cabin layout.
**The Real Cost Of Poor Employee Engagement**
The rollout of the condensed seating arrangement revealed a fundamental disconnect in corporate plann